Effective Date: December 1, 2025

Welcome to Doon Veda, a brand proudly operated by Poonam J Tiwari . By accessing, browsing, or purchasing products from our website at https://doonvedaherbals.com/, you acknowledge that you have read, understood, and agreed to be bound by these comprehensive Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. Product Information and Use

1.1 Nature of Products

All products sold under the Doon Veda brand are meticulously handcrafted herbal skincare and wellness items. We utilize high-quality, natural, and Ayurvedic ingredients and adhere to rigorous quality standards in small batches.

1.2 Disclaimer and Individual Results

We make every effort to accurately display our products, including colors and textures. However, results are highly individual. Doon Veda (AURA GIFTS) cannot guarantee specific outcomes, as results may vary significantly depending on individual factors, including but not limited to skin type, existing conditions, proper application, and frequency of use.

1.3 Allergies and Patch Testing

The customer acknowledges the natural and herbal composition of our products. AURA GIFTS is not responsible for any allergic reactions or adverse effects resulting from the use or misuse of our products. It is the customer’s sole responsibility to:

  • Review all ingredient lists provided on the product page and packaging.

  • Perform a mandatory patch test before incorporating any new product into their regimen.

  • Consult a healthcare professional regarding any pre-existing medical conditions or allergies.

2. Pricing, Payment, and Billing

2.1 Pricing and Currency

All prices listed on the Doon Veda website are displayed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) or other applicable statutory taxes, unless otherwise stated.

2.2 Payment Methods

We accept all major, approved online payment methods as specified at the time of checkout. By providing your payment information, you represent and warrant that you have the legal right to use the payment method(s).

2.3 Billing Accuracy

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. This includes orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

 

3. Order Acceptance, Cancellation, and Fulfillment

3.1 Order Confirmation

Upon placing an order, you will receive an automatic confirmation email detailing your purchase. This email constitutes an acknowledgment that your order has been received, but it does not signify our acceptance of your order.

3.2 Order Acceptance and Modification

Final acceptance of your order occurs when the product is shipped to you. Doon Veda (AURA GIFTS) reserves the right to cancel, refuse, or modify any order for reasons including, but not limited to:

  • Incorrect pricing or typographical errors.

  • Product stock issues or unavailability.

  • Suspicion of fraudulent, unauthorized, or suspicious transactions.

  • Violation of these Terms.

3.3 Shipping and Delivery

Shipping and delivery timelines are estimates only and are not guaranteed. We are not liable for any delays in delivery caused by third-party shipping carriers, force majeure events, or incomplete/incorrect address details provided by the customer.

4. Intellectual Property Rights (IP)

4.1 Ownership

All content present on the Doon Veda website, including, but not limited to, text, graphics, logos, images, product photography, video material, designs, the overall “look and feel” of the site, and the compilation of the content, is the exclusive property of AURA GIFTS and is protected by Indian and international copyright and trademark laws.

4.2 Restriction on Use

You are strictly prohibited from copying, reproducing, distributing, publishing, transmitting, modifying, or creating derivative works from any content on this website without the explicit prior written consent of AURA GIFTS.

5. Limitation of Liability and Indemnification

5.1 Limitation of Liability

To the maximum extent permitted by applicable law, AURA GIFTS (Doon Veda) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or other damages, arising from your use of the website or the purchase/use of any products. Our total liability shall, in no case, exceed the total amount paid by you for the product(s) in question.

5.2 Indemnification

You agree to indemnify, defend, and hold harmless AURA GIFTS and its affiliates, officers, directors, and employees from and against any and all claims, liabilities, damages, and costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of the products.

6. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, specifically the jurisdiction where AURA GIFTS is registered. Any dispute or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts in Uttarakhand, India.

7. Contact Us

If you have any questions, concerns, or need clarification regarding these Terms and Conditions, your orders, or the use of Doon Veda products, please contact us using the details below.

   
Business Name AURA GIFTS (Operating as Doon Veda)
Email Address support@doondedaherbals.com
Mailing Address Chanderbani, Dehradun, Uttarakhand – 248002
Phone Number +91 – 7228096330