At Doon Veda, a brand proudly operated by AURA GIFTS, we are deeply committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy details how we collect, use, process, and safeguard your personal information when you interact with our website, https://doonvedaherbals.com/, and purchase our natural, handcrafted herbal products.

1.  Information We Collect and Sources

We collect various types of information to ensure we can provide you with the best possible service, fulfill your orders efficiently, and continuously improve our offerings.

1.1 Information You Directly Provide

This information is collected when you place an order, create an account, subscribe to our newsletter, or contact us. It includes:

  • Identity Data: Full name, gender (optional).

  • Contact Data: Email address, shipping address, billing address, and telephone number.

  • Transaction Data: Details about products and services you have purchased from us.

  • Account Data: Username and password (encrypted) for your customer account.

  • Correspondence: Records of communications when you contact our customer support team.

1.2 Automatically Collected Information

This information is gathered automatically as you browse our website and includes:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, including the pages you view, the products you search for, the duration of your visit, and conversion information.

1.3 Payment Information

When you make a purchase, payment information (such as credit/debit card details) is collected and processed securely by trusted, third-party payment gateways (e.g., Razorpay, PayPal, etc.). Doon Veda does not store or retain sensitive payment card details on its servers.

2. How and Why We Use Your Information

We process your data only where we have a lawful basis to do so, primarily to provide our services and manage our business operations. The purposes for which we use your data are:

  • Order Fulfillment: To process your payment, confirm your order, and dispatch products to your designated address.

  • Customer Service: To respond to your inquiries, manage returns/exchanges, and provide necessary support related to your account or purchase.

  • Website Improvement: To analyze usage data, fix bugs, test new features, and ensure our site is user-friendly and functional.

  • Marketing & Promotions: To send you updates on new products, special offers, and personalized recommendations, only if you have explicitly opted-in to receive marketing communications.

  • Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and unauthorized access to our systems, ensuring secure transactions for all customers.

  • Legal Compliance: To comply with our legal obligations, including tax and accounting requirements.

3. Data Security and Sharing

3.1 Data Security Measures

We are committed to ensuring the security of your personal data. We implement robust security measures, including:

  • Encryption: Using Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server.

  • Access Controls: Restricting access to personal data to employees, agents, contractors, and other third parties who have a business need to know, and who are subject to a duty of confidentiality.

  • Regular Audits: Periodically reviewing our data collection, storage, and processing practices.

3.2 Disclosure of Information

Your data is held in strict confidence. Doon Veda (AURA GIFTS) does not sell, rent, trade, or otherwise transfer your personal information to third parties for their independent marketing purposes. We only share data with necessary parties for operational purposes:

  • Service Providers: Third parties who perform essential services on our behalf, such as shipping and logistics companies (to deliver your order) and secure payment processors (to handle your transactions).

  • Analytics Providers: Tools like Google Analytics to help us understand website traffic and usage patterns.

  • Legal Requirements: When required by law, subpoena, or government request.

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. We use them for:

  • Functionality: To recognize you and remember your previously selected preferences (e.g., items in your cart, currency).

  • Analytics: To count visitors and see how they move around our website.

You have the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website, as some features may not function correctly.

5. Your Rights Over Your Data

As a Doon Veda customer, you have the right to control your personal information:

  • Right to Access: You can request copies of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data from our records, subject to certain legal obligations we may have to retain some data.

  • Opt-out of Marketing: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in any marketing email we send you.

To exercise any of these rights, please contact us directly via the details below.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the Effective Date at the top. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions, concerns, or need clarification regarding this Privacy Policy, your personal data, or the services provided by Doon Veda, please contact the data privacy team at AURA GIFTS using the following details:

  • Business Name: AURA GIFTS (Operating as Doon Veda)

  • Email Address: support@doondedaherbals.com

  • Mailing Address: Chanderbani, Dehradun, Uttarakhand – 248002

  • Phone Number: +91 – 7228096330